RAM re-opening May 16
Let’s stay safe, together
‘Normal’ might not look very normal these days. Perhaps the little things like a visit to your favourite exhibit might make your day feel a little less strange. As we re-open RAM to the public, we ask you to work together with us to keep the museum a safe space for yourself, for all visitors, and for our staff.
Here are some changes you need to know about:
- Timed-ticket admission to allow for capacity control and no-contact purchasing.
- Visitors must purchase a timed-ticket online, prior to arriving at the museum.
- If you arrive without a timed ticket, you will only be admitted if space is available, or you will need to purchase an online ticket for a future time slot using your mobile device.
- Pre-booking also applies to Experience Alberta’s History Pass, CFOne card, and Canoo card holders, and Indigenous peoples.
- Mammoth Pass holders must log in to the ticketing site to book a time-specific ticket.
- Limiting visitor numbers (maximum occupancy of 100 visitors at a time)
- Encouraging physical distancing with signage, spacing ‘dots,’ and route markers.
- Providing physical barriers such as Plexiglas shields in customer service areas.
- Closing the Children’s Gallery, and all hands-on, interactive elements to limit visitor contact in our galleries.
- Providing substantial access to hand sanitizer and hand washing facilities.
- Increasing cleaning and disinfecting throughout our facility.
The Royal Alberta museum asks that visitors stay home if they’re not feeling well. Though masks will not be provided to visitors, they’re asking that visitors please wear a mask, if available. Maintain social distancing, and keep your family together. Staff recommend using the ABTrace Together App, and purchase your timed admission times ahead of time. Even if you have a Mammoth pass, you must reserve this ahead of time.
Currently, there is only on entry and exit into the building. Enter and exit the building via the west doors (99 street) only, which will have designated “in” and “out” doors.
- The Human and Natural History Halls, Bug Gallery and Museum Zone are open, though portions of the galleries where physical distancing is not possible are closed off, and the number of visitors allowed in each gallery at any time is limited.
- The Museum Shop is open, with restrictions to five people (including staff) at any time to support physical distancing.
- The Children’s Gallery, Museum Café, café seating, second floor mezzanine by the Theatre, and Manitou Asiniy Gallery and I Am From Here exhibition are closed to limit visitor contact.
- They have also removed or covered hands-on displays and interactives.
- They are not offering educational programs, school trips, or group visits at this time.
- Please see our RAM from Home page for online activities, videos and more.
- High-touch amenities are not available. This includes vending machines, ATM, and water fountains.
- They are not hosting or taking bookings for facility rentals or events.
- East entrance is closed to public use. If you are arriving via the LRT entrance, you will need to exit the building to reach the west entrance.